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Shipping & Returns

Shipping & Returns
♦ Free Economy Shipping on all orders 
♦ Free Returns on all items
♦ Gift wrapping available at checkout for a nominal fee.

How are shipping and delivery dates calculated?
You can estimate your order's arrival date by adding the expected time it takes an order to leave our facility (1-2 business days) and adding the time it takes a package to travel from our facility to your destination address, based on the shipping speed you've chosen.

We do our best to get all orders out the day they are received or, if received after hours, the next morning. Please consider that we do not ship weekends and holidays.

How we ship
Each piece is placed in a craft, cotton lined jewelry gift box, then wrapped in bubble pack and boxed. Shipments are insured to their full value. The order is sent with care instructions, line postcards and a packing slip. Gift wrapping is available, for a small fee at checkout. Gift messages, also available at checkout, are always free.

International Orders  
International shipping is available to many countries. All packages are tracked and insured. Please note that additional customs, VAT and delivery fees are NOT included and may be imposed at the destination country.

Artazia Tax Information 
Items ordered from Artazia are subject to sales tax when orders are shipped to a New-York State address.

Our Total Satisfaction Pledge
Satisfaction with your purchase is our number one priority. That is why all our products are backed by our 30 day return - You can return anything you bought from us within 30 days of receipt for a full refund.
We urge you to
Contact Us before and after your purchase, we will reply promptly and do our very best to resolve any issues you have with your order. 

Returns are easy and free. No need to call, just
1. Fill out the Contact Us form with the order number and the item/s you would like to return.
2. We will email you a prepaid label with easy return instructions (if you prefer, let us know and we will send it via regular mail). 
3. Don't worry - you have a full 30 days to contact us for a return and another 10 days to ship the item back to us.

Refunds will be issued in the original form of payment